The short version: the demo report is free, so there's nothing to refund there. The ₹49 unlock generates and delivers your full report immediately after payment, so we don't offer refunds just for changing your mind. If payment actually failed on our end (you were charged but never got your report, you were charged twice, or the report was broken), email us and we'll make it right.
Your first report, with the verdict, the balance score and the headline quotes, is free. No payment is involved, so there's nothing to refund.
₹49 is a one-time payment that unlocks the full, multi-page report for that chat, with every deep-dive section and the full timeline. It's generated and delivered to you immediately once the payment is confirmed. Because it's an instantly-delivered digital product, we don't offer refunds simply because you changed your mind after reading it.
We will refund or re-generate your report, no argument, if:
Email admin@produsa.dev with your Razorpay payment ID (from your payment confirmation) and a short description of what happened. We read every email ourselves and will sort it out directly with you.
Approved refunds are issued back to Razorpay, to the original payment method, and typically follow Razorpay's own settlement timelines for your bank or card network.